Customer Testimonials
Big shout out to Richard in service department for his outstanding customer service. Appreciate what you and the team are doing. Keep up the good work.
My name is Tina opie I have to give a shout out to the new improve ownership of classic Nissan in Newport News !! My husband and I was giving excellent customer service Mr. Bates(finance manager)Mr Alvin who is the sale manager of course the NEW general manager(Mr.Alvin) and Stephen our car salesman went beyond the call of Excellent customer service! This is what you call a team /family and this is where you should come and buy your next Nissan because no matter what they will make sure that you get the best deal possible they ...
Adam Harrison was absolutely the greatest Service Department person we have ever dealt with! Our 2017 Pathfinder ended up needing the engine replaced (plus a few other things). He was 100% invested in getting it done and getting it approved by our warranty company…I hope you see this Adam! We really appreciate you!
Always fast & friendly service
decent service
I had a great experience with Daryl Johnson and everything was the best. Thanks.
Cyndi in service us the lady to see! Her customer service is unmatched and attention to details - matter! If looking for a dealership that is fair, honest, will get you in and out… please be sure to see Cyndi and Junior (the tech), they will take great care of you. Thank you 😊!!!
I loved it but I think they need to make the lobby a more comfortable experience while we are waiting to be finished like changing the tv to a movie or something making it cooler inside because it’s very hot inside the lobby. Just saying
Get customer service and they work with you every step of the way to make everything fast and easy
Adam at Priority Nissan Was outstanding he was Very professional and very Knowledge.He took care of me Care My
Very nice.
easy to work with and very little hassle
Cindy my service advisor is the best.
I've been with Nissan or 15 years I have no problem they do a good job work on your car in a technician is very good I appreciate it
5 stars for great customer service and amazing labor. Great experience Adam was pleasure! However, my car has oil markings on the fabric of the interior and they weren’t there previously to having my car serviced. I will be returning my car to Priority Nissan! THANK YOU!
My recent car buying experience was excellent and a smooth process. I was able to get my monthly payment below what I was paying prior to purchasing my new vehicle.
I went to 3 dealerships before I came here but no one really wanted to work within the budget i gave them after I arrived. I called here ahead of time and spoke to Pascow and let him know what vehicle i was interested in. Deshawn found another vehicle at the price point that I had mentioned i could afford and he exceeded my expectations. He put in 100 percent effort to match my needs. Mike, the finance manager called me in the next day with a better deal and lowered my payment for me. I was a little over my monthly ...
Phenomenal. The manager of this facility, Mr. Brian, was an amazing, energetic, and willing man who ensured that we had all the information, known all risks regarding the vehicle/paperwork, and further knowledge necessary that we needed before we further purchased and signed for a vehicle. My salesman, Mr. Korbie, was excellent!!! He is a prime example of a great, educated, genuine salesman. This gentleman made sure that we had everything we needed regarding the vehicle and does not hesitate to go the extra mile for his customers. These gentlemen made sure I had everything I needed for my first ...
Staff is very helpful. My issues got solved and I will recommend the dealership to anyone.
Everything went well everyone had a professional attitude and worked to get me the deal that suited my needs.
As always I have a great experience here! Thank you again!
Got an oil change, tire rotation and a tire patched the last time I was there. Brandon let me know that I could get my state inspection done too so I didn’t have to go back in June to get it done. Wasn’t there too long, which was great!
Very awesome staff working at Priority Nissan Newport News location. Please stop by and see them. They will take care of your auto needs.
Matt was wonderful. He let me know I was going to soon need brakes and got them put on in less time than I expected. Everyone there is professional and courteous from the girl who answered the phone to make my appointment, to the greeter, to the advisor. It is always a great experience.
Great atmosphere and customer service
Everything was done up to standard and then some. Ended up getting more fixed than expected which was great.
Had such a bad experience with the Hampton Nissan service that I went to the Newport News Nissan dealer even tho I live in Hampton. Totally different experience. Brandon, the service advisor, alwsys called me back in a timely manner & Steven the service technician who actually worked on my convertible was no short of awesome!! He was even able to install the remote starter that I provided him!! Thx to setvice manager Mr. Milton also for always ensuring I would get the best service!
Went in for an oil change. I was told it would take about an hour, which wasn't bad. While sitting in the social distance waiting area, I got a text from the dealership regarding other work needed to be done. It was equipped with photos, verifying the necessary work. I was also able to see the prices for service in an itemized list and know what I what pay at the end. It was only an extra 45min.
Cindy in the service dept. was great! The accuracy and timeliness really stands out. I travel a long distance to get service done and Cindy really tries her best to expedite without compromising quality. Keep up the good work!
Great overall experience, prompt and courteous service
Best experience ever see my dealer and Mike Timmons great 👍👌to deal 👌
I had a great experience. I did not feel pressured to buy and felt as though the salesman listened to what I wanted and helped me find a comparable vehicle that I would be satisfied with. He understood this is a major investment and that I wouldn't just settle for anything less than what I was looking for. I appreciate the "priorities for life "features as we all know car maintenance is key to keeping a vehicle in great shape. Thank you Priority Nissan and my salesman Daryl Johnson. I highly recommend this dealership!!
Went in near closing and got the best customer service we could imagine to receive. Our salesman Jalani was extremely patient and welcoming. Jalani went above and beyond to ensure we got a great deal and where satisfied. I will buy here again and recommend him to anyone seeking an outstanding sales professional. Thanks again from Kj and Ashley.
When I pulled up at the Nissan dealer ship I have been dreading it for months. But one day I got the nerve and just did it. And once I got Out of my car I was so nervous until this young salesman D'Shawn Creque walked out and welcome me there, and welcome me into the Nissan family... He treated me very good, he was so respectful. So finally we took a seat in his cubicle and that was all she wrote. I came out with the car I wanted.. Thank you again D'Shawn Creque. you are a ...
Jahiel gaynor was the most amazing , knowledgeable, respectful, helpful representative ever !
Fast and friendly service! Service person was very friendly and helpful..
Normally I avoid dealerships due to the assumed price gouging BUT after this wonderful experience, I plan to only take my car to Nissan from here on out! The day I brought my car in, Adam was reassuring and helpful. He called me with a diagnosis and price within a few hours. When my car was ready for pick up, Adam walked me over to my car, popped the hood and and throughly explained what happened and why. I asked a lot of questions about my engine (because I wanted to learn...it's my first car) and he answered ...
Darryl was an extremely informative and helpful salesman. This was the most positive experience I've ever had at a car dealership. Thank you all and we are happy to be part of the family.
Excellent customer service from Korby. He was honest and up front about the entire process. Amazing man! I love my new car. He got me exactly what I wanted.
Very hard working understanding and dedicated
Adam Harrison was awesome as always! Great customer service!
I was glad I made my decision to buy from priority Nissan in Newport News. My salesman Shawn was very helpful and knowledgeable we sat down I told him what I was looking for and he made it happen so if you chose to buy any car off this lot ask for him.
They have the best sale an the are very friendly
Cindy is the bees knees. She makes sure to keep you in the loop as to what is going on. I love the Priority Service as long as Cindy is there.
If You Need A Car; This Is The Place You Should Go
Wonderful Staff ! The best experience in purchasing a new car!
My husband and I purchased a 2021 Nissan Rogue from Priority Nissan in Newport News, Va. this week. We had an amazing experience from the time we walked the lot to look at cars until we signed the deal and drove off. The salesman, D’Shawn Creque, that sold us our car was top notch! He was very friendly and non-pressure, but gave attention to every detail to make our purchasing experience the very best it could be. All others involved in our purchasing experience took very good care of us as well. I highly recommend Priority Nissan if you are ...
The salesman Korbie Jackson was very nice & ask me exactly what I was looking for & I was very happy with my choice!!
Great service as always!!! Special shoot out to Dudley the shuttle driver, I love our conversations and his kindness as he takes me to and from work. He is just a joy and I am glad to start my day with a Conversation with him. Adam (service Advisor) has helped me the past 2 times and is kind and through. Thank you gentleman for your exceptional costumer service
My car buying experience with Priority Nissan Newport News location was great. Thank you to Mellisa Gary. Rob Boyd & Stephine Church for all assistance, professional team work.
I got my service done by Darrell Morton he gave excellent service and in formed me that I need additional services. Made my visit very inviting. Thanks again for the great customer service.
Excellent customer service
Understood what was needed to get me back on the road same day
Always helpful and quick
great service at a great price
Replace side view mirror.
Everyone there has great patients. Previously we purchased an Altima from there and we still have it and it’s in fine shape.
Friendly.. Not pushy salesmen.
My service was great by Jelani. Jelani went out of his way to assist me. Very Thankful and happy. Will come again and buy again.
I had an awesome experience. Everyone was very friendly and helpful. I'm looking forward to doing business again with them in the future.
Very professional staff
Shopping for a car
Fast and friendly service at the Service Department. Every aspect of the service was explained... NO SURPRISES! ♥
I purchase my vehicle Jan 20, 2021. The Seller was Jelani Gaynor excellent business. I didn't even leave my house. I told him what I wanted down to the wheels and the price. He brought the vehicle to my house. Later on he even brought the paperwork to my house. The easiest, best process ever. Keep up the good work!
Matt in service is great, looking forward to working with the whole service department in the future.
Ladonna did an excellent job. She was very knowledgeable and helpful, she walked me through the process and never made me feel pressured. It was a great buying experience and will definitely be coming back when it’s time to purchase another car
LaDonna was great and made sure I got exactly what I needed for my family. I could of went for a smaller price but considering my credit I can not complain. She was wonderful!!!!
I had the most amazing experience at Priority Nissan. I didn't feel pressured into buying a new car. The sales guy was very knowledgeable and he took his time explaining everything about the car with me. I had an idea of what I wanted and he delivered.
Amazing Customer Service From Two Service Employees Adam and Brandon Keep Up The Great Work
Matt was great! He was courteous and provided fantastic customer service. I’ve never had an issue with any of your service reps! Thank you for the fantastic service as always!!!
I purchased a car just a couple of days ago! Korbie Jackson was awesome!! Him and Brian Armstead were very helpful but Korbie definitely helped me through the process from beginning to end. It was nice.
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